Infrastructure Automation Intelligence (IAI) plays vital role in solving customer technical issues, replacing traditional IT helpdesk support (1. Customer call the helpdesk and report the issue, 2. Helpdesk register the issue and raise ticket, 3. Helpdesk analyze the issue, 4. Escalate the problem to SME, 5. SME analyze the issue and fix the problem, 6. Customer informed), with benefits like quick turnaround time to solve problems instantly without human intervention.