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Automation Intelligence in Infrastructure as Code

Infrastructure Automation Intelligence (IAI) plays vital role in solving customer technical issues, replacing traditional IT helpdesk support (1. Customer call the helpdesk and report the issue, 2. Helpdesk register the issue and raise ticket, 3. Helpdesk analyze the issue, 4. Escalate the problem to SME, 5. SME analyze the issue and fix the problem, 6. Customer informed), with benefits like quick turnaround time to solve problems instantly without human intervention.

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Risk mitigation- How do you estimate the Impact on Business Operations

Business Impact Analysis (BIA) is the systematic method of determining and evaluating the possible impacts of any interruption on vital business operations caused by an accident or disaster. It is one eminent component of business continuance plan of an organization. The process of establishing actions and options in order to increase opportunities and reduce dangers to business aims is known as Business Risk Mitigation Planning.

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